Host Customer Service Tips

Situations to Offer Guest Discounts

All vacation rental hosts are familiar with the process of choosing the prices of their properties. Choosing a price that is fair for both the host and the guest is an important consideration. This base price changes periodically and can go up or down throughout the year or based on the situation.  Situations such as […]

By The Turno Team

Last updated: April 19, 2024

All vacation rental hosts are familiar with the process of choosing the prices of their properties. Choosing a price that is fair for both the host and the guest is an important consideration. This base price changes periodically and can go up or down throughout the year or based on the situation.  Situations such as time of the year, duration of stay, and new rentals may merit a guest discount.

When to offer guest discounts
When to offer guest discounts

Time of the year

Based on where your property is located, there are different times of the year that you will experience your slow season. Part of this consideration is knowing the area that your property is located and what times of the year more guests are visiting your city. Lowering your prices during these slow seasons increases your chance of receiving bookings compared to your competition. Changing prices based on time of the year does not always mean giving a discount. Depending on where you are located, you may raise your rates. If you live in an area that is a tourist attraction during the summer or hosts winter sports such as snowboarding, these are the times of year you may benefit from raising your prices.

Duration of stay

Guests who are considering an extended stay in your rental may receive some sort of nightly discount. Typically when a guest’s stay exceeds one week you may want to consider offering a discount. If the guest sees that the rental is more affordable for their extended stay, they will be much more likely to book your vacation rental.

Return guests

Offering guests that have stayed with you in the past a discount if they return is a great opportunity. This can be done during your slow seasons, this way you can fill vacancy. By having returning guests staying with you, you eliminate the risk of new guests. With new guests, hosts worry that the guest may not be respectful to your home or your house rules.

As a new rental

It can be hard for vacation rental hosts that are just starting and have few to no reviews yet. When you are just starting out, you may want to offer low prices to entice guests to stay. Guests typically look over properties that have few reviews. If potential guests recognize that they are getting a deal for their stay, they will be more likely to stay at your property.  They will also be more likely to give you a good review for the deal that they received.

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The Turno Team , The Turno Team researches and publishes articles designed to provide short-term rental Hosts, Property Managers, and Airbnb Cleaners with insightful, useful resources. Articles written by the Turno Team cover a wide range of STR interests, from the latest industry data and best practices to real-world, practical advice on running efficient, revenue-generating vacation rental businesses in an ever-changing market.