Aloha once again from Maui! In this post, in my series of messages to send out that create a seamless experience for your guests, I will be detailing the checkout message.

Message in the Morning

I usually send the checkout message to them the morning before check out so that they know in advance what to expect. I also confirm with my cleaner that she can still clean the following day and go over the time that the guests are leaving. TurnoverBnB helps us stay on track with each other, as she and I both have the cleaning schedule on our apps!

Flight Information

I like to get flight information from my guests to know if they’re leaving before our check out time. This way, I can notify my cleaner in case she wants to start earlier than planned. If they have a late flight, I offer luggage storage in the condo until 2:00 p.m. At this time, my cleaner is putting on the finishing touches for check-in time for the next guests at 3:00 p.m.

Here is the message that I use: 

“Hey there, hope you’re having a fabulous stay! I would like to remind you that the check out time tomorrow is 11 a.m. and if you happen to be leaving any sooner than that please let me know as it is helpful for my cleaner to know. If your flight is later and you would like to leave your luggage there a little longer, you are welcome to leave your luggage in a corner of the unit until 2 p.m. Just make sure that it’s tucked out of the way so that my cleaner can clean. Please let us know if there’s anything we can do to improve this condo experience and please do come stay with us again! Enjoy the rest of your stay, Aloha, Angie”

“Is there anything we can do to improve?”

At the end of my message, I like to ask if there’s anything we can do to improve the condo experience and I urge them to come stay again soon. If their suggestion is a small inexpensive product, I usually order it on Amazon right away and if it’s something that is more expensive, I wait to see if more than one person says it over time and then budget it into my expenses.

So there you have it, hope that helps with your checkout procedure and happy booking!