What Is Turno?
Turno is a software management system that helps hosts and cleaners connect from a single platform. Through the application, you will be able to communicate, manage your turnover cleaning schedule, and more.
For hosts, the main objective is to connect you with verified, reliable, and affordable cleaners near you. You can easily integrate your calendar through the app to post listings, accept cleaning bids, and keep your property cleaned.
Cleaners can utilize Turno’s platform as a means to grow their cleaning business. You are able to set your own pricing, accept cleaning jobs, and increase your clientele all from one place. Grow your connections by earning badges and certifications to help you boost your cleaning profile and overall business.
How to Make Money on Turno as a Vacation Rental Cleaner
Now, let’s talk about why you really want to be on this platform — to make a profit.
The multi-functional platform can be a great source of income for cleaners who retain customers and regularly complete projects. On average, well-established cleaners bring in $5,000 to $12,000 per month using Turno.
Experienced Airbnb cleaners will agree that growing your business and achieving this level of results does not happen overnight. Cleaners with previous experience cleaning vacation rental properties are encouraged to join the Cleaner Marketplace to grow their businesses.
By following these tips, along with determination and planning, you too can be one of the top-performing cleaners on Turno. In addition, you will also have access to a network of new Airbnb hosts to connect with.
Turno provides the tools needed to manage existing clients and connect with new owners to grow your business.
Choose Your Jobs, Set Your Rates!
Freedom and flexibility are just a click away.
10 Tips Cleaners Must Know for Using Turno
Need help retaining your cleaning business customers? Here are ten expert tips you can leave a lasting impression and improve your customer satisfaction rate on Turno.
1. Familiarize Yourself With the Cleaner App
Turno has live, 24/7 hands-on customer support and a team of account managers to make the onboarding process a breeze. They are with you every step of the way to walk you through the Cleaner App features and ensure you are ready to get started.
After your onboarding is complete, take time to familiarize yourself with the app and its settings.
Some of the key features include:
- Real-time notifications and project updates
- Direct communication with customers
- Unlimited bidding
- Cleaning checklists
- Photo documentation and reporting
Hit the chat icon at any time to have customer support assist you along the way. Be sure to review the FAQ page for answers to common questions.
2. Write an Outstanding Bio
Your bio is one of the first things that a potential customer will view on your profile.
Describing your cleaning services to Airbnb hosts will help boost your profile. You do not have to break down your cleaning process. However, you may want to list your cleaning company, what you offer, and any related cleaning fees. Extra services like deep cleans will always want to be mentioned.
3. Keep Your Projects on Turno
The Turno rules are simple: keep your Turno projects on the platform. By following this and communicating with your customers through the app, you will succeed.
Equally, Turno eliminates text messages and phone calls that are hard to keep track of. There’s no doubt that the risk of being fined and ultimately removed from the platform is simply not worth it. You wouldn’t want to build your network and reputation just to lose it for breaking the rules.
4. Start Small For Your First Bid
As an experienced Airbnb cleaner, you know your worth and have set your rates to reflect your experience.
Until you form more customer relationships on the Turno platform, however, you will need to grow your credibility and establish yourself in the Cleaner Marketplace. The best way to achieve this is through competitively pricing your bids for your market.
Remaining competitive while building your reputation on the platform may mean lowering your rates slightly to win the initial bid. Once you complete projects for that customer and demonstrate your high-quality work, you can slowly increase your rates for new customers. Your reputation will increase your credibility and make hosts more willing to pay a higher rate.
5. Document Your Work
Take photos of finished tasks and upload them in the app to show your cleaners your work. Doing this consistently gives hosts more confidence in your completion.
If you notice any issues during a project, document any problems that occur upon entering the unit and completing the project. These can include:
- Broken or damaged appliances or objects
- Stolen or missing items
- Damage done while cleaning
Furthermore, make sure you work out any problems with the customer upon completion of the project.
6. Keep Cleaning for Your Current Customers
To build your reputation in the cleaner marketplace, bring your existing customers to the platform for free.
Turno allows you to invite your current customers and work with them on the app so you can complete existing projects while also expanding your business with new customers. To invite your existing customers, click on Invite from your account dashboard.
Customer retention is a key component of the Turno platform. It will allow you to receive more projects and build a reputation in the marketplace.
7. Respond Quickly and Be on Time
In addition, responsiveness is also important when it comes to receiving and accepting project bids. Don’t make your customers wait to see if you are available! When you take too long to respond to cleaning projects, you risk lowering your chances of being seen in the marketplace.
Here are a few things we recommend to improve timeliness:
- Turn on your phone’s push notifications
- Communicate with your customer before, during, and after a project
- Collect feedback from customers
- Plan your route ahead and organize your supplies and any special instructions
- Similarly, being consistently punctual to work can earn you the trust of many customers.
Your customers chose to work with you likely because of your experience, performance, reviews, and rate. Don’t tarnish your reputation by showing up to a scheduled cleaning time late – or not showing up at all. Finally, let the host in advance if there is a scheduling conflict that will prevent you from completing the project on time.
8. Complete Projects Within the Proper Time-Frame
When cleaning for a same-day check-in, there may be times when the job needs to be finished quickly. Prepare all of your equipment and staff to complete the project in the allotted time.
Want More Cleaning Gigs?
Join Turno and connect with top vacation rentals!
9. Utilize Cleaning Checklists
Performing your job consistently well will ultimately build trust with your customers. Remember, your goal is to maintain your customer relationships. Ensure your customers’ expectations are being met by always completing thorough cleans.
Some vacation rental hosts require their cleaners to complete a cleaning checklist within the app. These can range from general Airbnb cleaning guides to deep cleaning and disinfecting procedures.
On the Turno mobile app, cleaners can update checklist items and then “complete” the project when they are finished. The host then receives an email notification that the cleaner marked the project as complete, giving them peace of mind that the job is thoroughly finished.
10. Obtain Badges and Certifications
Another way to succeed on the platform and stand out from other cleaners in your area is to acquire profile badges. Available badges include:
- Background check: Perhaps the most essential badge, a background check is an easy way to prove your credibility to new customers. Earning the background check badge to add to your profile will help your profile stand out from the competition. This badge is available for purchase through the platform for a nominal fee.
- Liability insurance: A certificate of liability insurance is a document that proves you have general liability insurance coverage.
- License: This is a license-to-work for employees’ eligibility.
- Bonding: This certificate is a summary of your company’s liability insurance coverage.
- Enhanced cleaning badge: Turno created a COVID-19 Education and Safety Course for vacation rental cleaners based on CDC and WHO recommendations. The course is required for cleaners on the Turno Marketplace and available for hosts’ existing cleaners.
All badges are subject to a manual review process.
The more badges you get, the higher your profile and review ranking will be, and the more hosts will choose to work with you.
Get Started on Turno
Now that you know all the basics of Turno, it’s time to start making money. Complete all the steps listed in this article and start writing out your goals. If you want to be successful, Turno can help get you there. But, it’ll be up to you to keep up the good work and build your clientele.
Visit the Turno website to sign up and get started for free.
