Vacation Rental Blog Posts

Productive Relationships with Your Cleaners

January 25, 2020

Keep your vacation rental running smoothly by working with your cleaner to keep things in the best possible condition. Encourage your cleaner to give you ideas on little upgrades and keep you posted on needed supplies. Cultivate a relationship with your cleaner where they look for ways to keep your unit running smoothly and welcome […]

Keep your vacation rental running smoothly by working with your cleaner to keep things in the best possible condition. Encourage your cleaner to give you ideas on little upgrades and keep you posted on needed supplies. Cultivate a relationship with your cleaner where they look for ways to keep your unit running smoothly and welcome their suggestions to make them feel like they’re a part of your team.

When interviewing for new cleaners, I look for someone who is not afraid to go the extra mile for our properties. Someone who understands that helping us keep our business running smoothly ensures their job security as well! In the end, I found someone excellent who was emotionally invested in our place and takes pride in keeping the place in great shape.

She lets me know the little ways that it can be improved in an ongoing fashion. Listed below are some tips on how to cultivate this type of relationship with a new cleaner or your existing cleaner:

1.) Ask for Ideas

During turnovers, ask your cleaner if they have any ideas for upgrades that are not too expensive for your budget. For example, my cleaner is always telling me when the sheets or towels are looking a bit tired or developing holes and it’s time to get new sets. Don’t be afraid to ask your cleaner if they have any suggestions that could improve the state of your property. Communication like this makes a huge difference for your vacation rental and the experience of your guests.

2.) Help with Repairs

In the event that a repair is needed, ask your cleaner if they can spot any needed supplies. If it’s not too expensive, schedule the cleaner as soon as possible so the problem can be fixed in a timely manner. If the cleaner is unavailable, test your handiness and try to complete the repair yourself. This can serve as a helpful learning process and may save you some money in the process.

Photo by Theme Photos on Unsplash

3.) Communicate Supply Quantity

It is helpful for your vacation rental cleaner to inform you when supplies are getting low. These supplies include: paper towels, dish soap, toilet paper or hand soap. Amazon Subscribe & Save is a helpful tool for maintaining a sufficient quantity of supplies. Doing this ensures that your guests are never caught without these amenities! Simply having the necessities available in your rental will leave a positive impression on your guests.

When they make suggestions, reply in an encouraging way. Even if you don’t agree with the suggestion or comment, you want to create an environment where they feel comfortable making suggestions. You can say, “That’s a great idea, I’ll see if it fits in the budget”, or “Thank you for your comment, I’ll add that to my list.”

By cultivating this teamwork spirit, hopefully you and your cleaners will work together for years to come, creating the most outstanding condo experience for your guests! 

Angie Avatar

By Angie

Angie is a professional Airbnb and VRBO host that operates on the island of Maui, Hawaii.